Returns & Exchanges
EXTENDED HOLIDAY RETURN POLICY
Notice: Due to COVID-19, we cannot guarantee delivery times - please allow your order to arrive a few days later than usual.
We want you to be twirl-in-your-new-item happy with your purchase, so if the fit isn’t right, or you’ve simply changed your mind don’t worry about a thing! We’ll take care of you. All regular priced items can be returned or exchanged, please see the details below depending on your location. NOTE: ANY ITEMS THAT ARE ORDERED DURING A SITE WIDE SALE, OR WITH A CODE FOR 15% or MORE ARE NON-REFUNDABLE, EXCHANGE OR STORE CREDIT ONLY. YOU ARE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH THE EXCHANGE OR RETURN OF A SALE ITEM. See below for more specific information, and thank you for shopping with us!
Regular price items can be returned for a full refund not including shipping charges weather was sent under free shipping promo or paid shipping if sent back within 14 days of the received day, or store credit will be extended for unworn/original condition items sent back within 30 days. Expect to see a refund within 5 business days of your approved return arriving here. Items purchased during a site-wide sale are valid for exchange or store credit only and you are responsible for all shipping costs associated with the exchange or return of a sale item. All returns require a completed and approved RMA before being shipped back to us. When your RMA is approved, and if it is a full price item.
USA: You must ship by USPS, with a tracking number, and clearly mark the package as a “return” to avoid extra charges at the border being accrued. We are not responsible for lost packages, or border fees for any return sent with another carrier besides USPS.
International: Same as USA, except you need to ship your return back to us with your countries postal service. Please ensure it is traceable, and that the contents are labeled as “return.”
All sale items, and body jewelry are final sale, no exceptions. Any returned item received not without prior authorization will either:
A ) Be charged a re-stocking fee of between 20-50%
B ) Be shipped back to you at your expense. If we cannot contact you for return shipping payment we reserve the right to donate the unsellable item to charity without refunding your card.
These are common things that make an item un-returnable: if the item has been worn.
Look at your item before packing it up to return- if it does not look like it could go right back in the showcase , please don’t send it back. :)
At this time we CANNOT complete returns or exchanges for items purchased online in store. All orders placed through the web store require an RMA that cannot be generated by the sales staff in the store, so they are unable to help you with your exchange or refund. You are welcome however to drop off a sealed package with a completed and approved RMA form enclosed to the store if you are local, but please note your return/exchange will be handled by our web team in the same manner it would be if you had mailed your package. We appreciate your understanding in this matter, and guarantee that your return or exchange will be dealt with in the quickest possible manner. We promise!
Because our products often sell out quickly, if you’ve received something and the fit isn’t quite right we offer a super simple Fast Exchange option! All you have to do is request an RMA (Return Merchandise Authorization) by following these instructions RMA Once done, place a new order for the proper size or color and we will send out your new size same day (if received by 3PM MST).. Please note if you do not fill out an RMA before we receive your package in the mail, we may issue a minimum 20% restocking fee.
If you prefer a traditional exchange you can also wait for your first package to be received and your return to be processed before making a new purchase. The shipping code will still be provided, assuming you are purchasing the same item in a different size or color. It’s up to you!
Please email us at firstname.lastname@example.org with your order # to return any items.
Please note If you do not fill out an RMA before us receiving your package in the mail, we may issue a 20% restocking fee.
Address the return package to:Epochs 1100, Maloney Blvd. West
Gatineau, Quebec Canada J8T 6G3
Remember; keep your tracking number safe as it’s your proof of return.
7. We will email you as soon as your package is returned and processed. Expect to see the return processed on your card within 5 business days of us receiving your approved returned item.MANUFACTURER CAUSED DEFECTS OR WRONG ITEMS SHIPPED BY MISTAKE
If you received a manufacturer caused damage or wrong item by mistake, we are happy to offer you a free exchange or refund once confirming the issue is manufacturer related. We don't make what we sell, but stand behind your purchases so simply include the details of the issue when filling out the RMA form and we will take care of it for you!
*EXTENDED HOLIDAY RETURNS: Purchases made 1st-31st December 2018 - can be returned until the 31st of January 2019.